We want every customer to feel the price was fair. This policy explains how to cancel and what you'll get back.
1. Captain Tech Care plans (1, 2 and 3 years)
- No automatic renewal. Plans are a one-time payment for the stated term. Nothing is charged again unless you buy a new plan.
- First 30 days: full refund. Cancel within 30 days of purchase and, if you haven't used any support under the plan, you'll receive a full refund.
- First 30 days, after using support. We refund the plan price minus the standard listed price of the services you've already received (as shown on our website at the time), never more than the plan price.
- After 30 days: prorated refund. You may cancel at any time. We refund the unused portion of the plan, calculated by full months remaining, minus the standard listed price of services already received.
- Security software. Third-party software licenses (such as Norton) cannot be returned once activated, under the publisher's terms.
- Plans are personal to the purchasing household and can't be transferred or exchanged for cash beyond this policy.
2. One-time services and appointments
- Before work starts: cancel or reschedule a booked service at no charge by contacting us at least 24 hours before the appointment. Prepaid services cancelled in time are refunded in full.
- Late cancellation: if a technician is already on the way or arrives and can't access the appliance or device, the service-call/diagnosis charge may apply.
- After diagnosis: if you decline the repair estimate, you pay only the diagnosis charge, if any, quoted in advance.
- If we can't fix it: if we're unable to resolve the issue you paid for, you won't be charged repair labor for that issue. Diagnosis charges and parts you approved and that were installed remain payable.
- Repeat problems: if a problem we repaired comes back because of our workmanship, contact us and we'll return to correct it.
3. Products and shipping
Shipping costs and delivery estimates for physical products are shown at checkout before you pay. Digital products and service bookings don't require shipping.
- Unopened physical products (such as routers and printers) can be returned within 30 days of delivery for a refund of the item price. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
- Opened products are covered by the manufacturer's warranty; contact us and we'll help you with the claim.
- Software license keys and subscriptions can't be returned once delivered or activated, except where required by law.
4. How to cancel or request a refund
Call +1 855-610-0756 or email contact@captaintechusa.com with your name and order number. We'll confirm the amount before processing. Approved refunds are issued to the original payment method, usually within 5–10 business days; your bank may take longer to show it.
If you're unhappy with anything, please contact us before disputing a charge with your bank. We can usually resolve it faster.
This policy doesn't limit any rights you have under applicable consumer protection law.