- Agreement
- Services & estimates
- Plans
- Orders & payment
- Your responsibilities
- Workmanship
- Liability
- Trademarks
- Contact
1. Agreement
These terms apply to your use of captaintechusa.co and to services, plans and products purchased from Captain Tech USA LLC ("we", "us"). By using the site or buying from us you agree to these terms, our Privacy Policy and our Refund & Cancellation Policy.
2. Services, estimates and appointments
- Prices on this website are estimates ("starting at" and typical ranges). Your final price is confirmed after diagnosis and before work begins. Parts, applicable taxes and travel outside our standard area may be extra.
- We won't perform chargeable repair work without your approval of the estimate. If we find additional problems during the work, we'll ask before going beyond the approved estimate.
- Submitting a request or buying a service online reserves the job but not a specific time. We'll contact you to confirm the appointment.
- In-home appliance diagnosis visits carry the service-call charge shown on our site or quoted when booking.
- Some repairs may not be possible or economical (for example, discontinued parts). In that case we'll explain your options.
3. Captain Tech Care protection plans
- Plans are prepaid for 1, 2 or 3 years, start on the purchase date and do not renew automatically.
- Plans cover remote support for the covered computer and IT issues described on the plans page for devices in your household. They do not cover hardware parts, new equipment, on-site visits, data recovery from failed drives, or home appliance repair, which are quoted separately.
- Security software you buy from us is subject to the publisher's own license terms.
- We may refuse or limit support for illegal software, abusive conduct, or use clearly outside a household (for example, a commercial fleet of devices).
4. Online orders and payment
Online orders are processed through our store provider (Ecwid by Lightspeed) and its payment processors. Prices are in U.S. dollars. We may cancel and refund an order if an item is unavailable, mispriced, or the service is outside our area. We never ask for payment by gift card, cryptocurrency or wire transfer.
5. Your responsibilities
- Give accurate information and safe access to the device or appliance.
- Back up your data before service when possible. We'll recommend a backup before risky work, but you remain responsible for your data.
- Only ask us to work on devices you own or are authorised to have serviced, and use properly licensed software.
- Don't misuse the website, interfere with its operation or attempt to access data you're not entitled to.
6. Workmanship and parts
We perform services with reasonable care and skill. If a problem we repaired returns because of our workmanship, contact us promptly and we'll make it right. Parts are covered by their supplier or manufacturer's warranty where one applies. Any specific written warranty given with your invoice will apply in addition to these terms.
7. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of data that a reasonable backup would have prevented, and our total liability for any claim is limited to the amount you paid for the service or product concerned. Nothing in these terms limits rights you have under consumer protection laws that cannot be excluded.
8. Independent provider and trademarks
Captain Tech USA LLC is an independent service provider. We are not affiliated with, endorsed by or authorised by any device, software or appliance manufacturer. Product and brand names are trademarks of their respective owners and are used only to describe compatible products.
9. Website content
Website content is general information, not a substitute for a professional diagnosis. Don't attempt gas, electrical or refrigerant work yourself. In an emergency, contact 911 or your utility. Content and logos on this site belong to Captain Tech USA LLC unless noted.
10. Governing law and changes
These terms are governed by the laws of the State of Indiana. We may update these terms; the version in effect when you place an order applies to that order.
11. Contact
Captain Tech USA LLC, 11 Municipal Drive, Fishers, Indiana 46038 · +1 855-610-0756 · contact@captaintechusa.com